FAQs

Ranakah is about filling the woman with pride in her appearance. Ranakah is meant to help a woman discover her persona and make a statement fearlessly. We discover the best designs from artisans and craftsmen from various regions of India and deliver them at a great value to our members.

Ranakah – is pronounced with an emphasis on the ‘h’ at the end (as in ‘h’-elp). It is the Sanskrit word for Kings and Royalty of the warrior tribes. The word Ranakah here propagates the continuity of our traditions of women taking pride in adorning themselves with heritage designs that have enthralled since civilizations came into being. Ranakah products reflect our beautiful heritage and celebrate the artist and artisan engaged in crafting them.

Ranakah sources products directly from artisans and craftsmen of the country from different regions of India. We guarantee the authenticity of each and every product we sell.

Not required.

A product of pure silver has been stated to be so under the image. The composition too is detailed along with a stamp on the product. In case the product is of metal alloy then that too is stated below the picture.

We try and be as accurate as possible while displaying the products online, however, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

All items are in stock unless ‘SOLD OUT’ or ‘OUT OF STOCK’ is displayed. Do be aware however that even if an item is in your shopping bag, it can still be bought by another customer while you are still in the process of completing your order. If the product you want to buy is out of stock, please email customercare@ranakah.com to find out if there is a backorder for that item.

Yes, it is safe to use a credit or a debit card. We have SSL and the data is encrypted to make sure the data is safe.

When you fill in your billing details there will be an option of shipping it to a different address too. You will need to click on that to change the address for delivery of the product. You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address.

Unfortunately, we are unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery time.

It may not be possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your previous order(s) and place a new order which contains all the items you require. In case of any clarifications, you may write to us at getintouchwithus@ranakah.com.

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number.

For Indian Customers product prices displayed are inclusive of all taxes and duties.
For International Customers, Product Prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

All items are insured against theft and accidental damage whilst in transit from Ranakah to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery or make a note when signing for it that you are accepting a damaged box.

You will receive your order in the Ranakah packaging.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. To register at Ranakah.com we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.<>br / Please note that Ranakah.com may use your contact details to inform you of the latest arrivals from the artisans via email. If you would prefer not to receive these updates, please email unsubscribe@ranakah.com

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